Can I cancel my order?

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Cake ordersYou can cancel your cake order within 48 hours of placing it for a refund. If you cancel after 48 hours but at least 48 hours before the scheduled pickup, you will receive a 50% refund. Unfortunately, cancellations made within 48 hours of the pickup date are non-refundable.​

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Other goods

All other items (non-cake orders) can be cancelled within 24 hours for a full refund. Orders cancelled after 24 hours are not eligible for a refund.

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Where can I collect my order?

You can collect your order in person at 48 Kenilworth Avenue, RM3 9NE.

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Can I schedule a pickup date earlier than suggested?

Depends on our availability. Please contact us directly to see if we can accommodate your request! Note that custom items like birthday or celebration signs may not be available on short notice.

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Need cake design inspiration?

If you're unsure about your cake design, feel free to call us at 017-089-1818. We’re here to help your creativity!

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Can I change my pickup time/date?

Absolutely! Reach out to us with your request, and we'll do our best to assist you.

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Can I share inspiration images for my cake?

Yes! Along with the Special Request box when ordering, you can also send us images and themes directly, and we'll do our best to accommodate. Please note that we create original designs and do not replicate cakes.​

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Do you make novelty cakes?

While we don’t specialise in novelty cakes, we will do our best to meet your requests.

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Do you decorate cakes in fondant? 

Although most commercial cakes are coated in fondant, we prefer to decorate our cakes with our very own Italian meringue, Swiss meringue or American buttercream, so you can enjoy every single bite!​

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How long can my cake be left out?

Your cake should be ok for 3-5 hours in room temperature, and 2-3 hours on a warm day. Please note that these are guidelines only, and we always recommend keeping your cake refrigerated for as long as possible until you're ready to eat.

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How should I cut my cake?

To maximize slices, we suggest cutting the cake horizontally, then cutting those pieces into 3 or 4 vertical portions, and finally slicing those in half. This method will help you get the most servings!

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